Your satisfaction is our priority. This policy outlines the terms for returning items and requesting refunds. Please read it carefully.

Eligibility for Returns:
We accept returns for most items within 30 calendar days from the date you received your order. To qualify for a return, the item must be unused, unwashed, and in its original saleable condition. It must be returned with all original tags attached, in the original undamaged packaging, and include any accessories, manuals, or free gifts that were part of the purchase. Proof of purchase, such as your order number, is required.

Non-Returnable Items:
For health, safety, and hygiene reasons, the following items are final sale and cannot be returned unless they arrive defective or damaged: pierced jewelry, underwear, swimwear, personalized or custom-made products, downloadable software, and gift cards.

Return Process:
To start a return, you must first contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted. Please securely package the item(s) in the original or a similar protective box to prevent damage in transit. Include a copy of your order confirmation or a note with your RMA number inside the package. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped) or a defective product. We recommend using a trackable shipping service, as we cannot be held responsible for items lost during return transit.

Inspections & Refunds:
Once we receive your return, our team will inspect the item(s) to ensure they meet our return conditions. This process typically takes 3-5 business days. We will then notify you via email regarding the status of your refund. If approved, your refund will be processed immediately, and a credit will be automatically applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer’s policies. Please note that original shipping and handling fees are non-refundable. For exchanges, we will ship the replacement item once the return is approved, subject to stock availability.